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Cancel, return or exchange an item.

For all products, you have 14 days to notify the seller if you want to cancel the order or exchange the item. The cancellation period will expire 14 days from the day on which you receive the goods you have ordered.

  • Contact us on 020 7438 2046 or email us at Info@jewellerydiscovery.co.uk to let us know that you wish to cancel your order return or exchange information then we can cancel or arrange the return delivery.

  • As the seller’s payment agent, we will process the refund directly to your payment card, in no more than: 14 days after the day the product is received by the seller

Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to the seller).

Please note that if you request to begin the performance of a service during the above cancellation period that you will be liable to pay for the service you received prior to your communication to us that you intend to cancel the contract. This may apply to you if you have purchased an experience with us.

All sellers comply with our returns policy, giving you peace of mind when ordering. If you have any further questions, please get in touch with us at Info@jewellerydiscovery.co.uk or call on 020 7438 2046 or email us at

Items you cannot send back

Unfortunately, some items are non-cancelable and non-refundable:

  • Anything that’s made to your specific requirements (ie: outside of standard customisation options offered by the seller to all customers), is personalised or otherwise can’t be resold due to a bespoke element

To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering.